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BRQ Business Research Quarterly
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Journal Information
Issue
Vol. 22. Issue 2.
Pages 83-154 (April - June 2019)
Articles
Exploring the influence of the human factor on customer satisfaction in call centres
Dorina Chicu, Maria del Mar Pàmies, Gerard Ryan, Christine Cross
Business Research Quarterly. 2019;22:83-95
Open access
Overinvestment, leverage and financial system liquidity: A challenging approach
Óscar López-de-Foronda, Florencio López-de-Silanes, Félix J. López-Iturriaga, Marcos Santamaría-Mariscal
Business Research Quarterly. 2019;22:96-104
Open access
A study of the moderating influence of R&D intensity on the family management-firm performance relationship: Evidence from Spanish private manufacturing firms
J. Diéguez-Soto, M. Manzaneque, V. González-García, T. Galache-Laza
Business Research Quarterly. 2019;22:105-18
Open access
Improving the likelihood of SME survival during financial and economic crises: The importance of TMTs and family ownership for ambidexterity
Consuelo Dolz, Maria Iborra, Vicente Safón
Business Research Quarterly. 2019;22:119-36
Open access
Bank ownership, lending relationships and capital structure: Evidence from Spain
Carlos Fernández-Méndez, Victor M. González
Business Research Quarterly. 2019;22:137-54
Open access