La Gestión de las reclamaciones en el Plan de Calidad Hospitalario
Montserrat González
, Andreu Prat*,†, Ma Carmen Mati‡, Juan N. Carreño§, Carme Adell*,†, Miguel A. Asenjo*,†
,1
Autor para correspondencia
aprat@clinic.ub.es
Correspondencia Dr. Andreu Prat Marín Coordinador de Calidad. Dirección Técnica Hospital Clínico Universitario de Barcelona C/ Villarroel, 170 08036 Barcelona Tel.: 932 275 517 Fax. 932 275 459
Correspondencia Dr. Andreu Prat Marín Coordinador de Calidad. Dirección Técnica Hospital Clínico Universitario de Barcelona C/ Villarroel, 170 08036 Barcelona Tel.: 932 275 517 Fax. 932 275 459
* Dirección Técnica. Hospital Clínic Universitario de Barcelona,
† Departamento de Salud Pública. Facultad de Medicina. Universidad de Barcelona
‡ Oficina de Calidad y Auditoria Médica. Dirección Médica. Hospital de San José. Bogotá. Colombia
§ Jefatura Servicio de Urgencias. Dirección Médica. Clínica del Country. Bogotá. Colombia
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