Original
Análisis de las reclamaciones en atención primaria mediante el control estadístico de procesos
Analysis of complaints in primary care using statistical process control
Antonio Valdivia Péreza, Lourdes Arteaga Pérezb, Esperanza Escortell Mayorc,
, Susana Monge Corellad, José Enrique Villares Rodrígueze
Autor para correspondencia
a Residente de Medicina Preventiva y Salud Pública, Hospital La Princesa, Madrid, España
b Unidad de Gestión de Usuarios, Gerencia de Atención Primaria Área 3, Alcalá de Henares, Madrid, España
c Técnico de Salud de AP, Gerencia de Atención Primaria Área 3, Alcalá de Henares, Madrid, España
d Residente de Medicina Preventiva y Salud Pública, Instituto de Salud Carlos III, Madrid, España
e Gerencia de Atención Primaria Área 3, Alcalá de Henares, Madrid, España
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