Comparison of measurement models based on expectations and perceived performance for the satisfaction study in health services
Comparación de modelos de medida basados en expectativas y desempeño percibido para el estudio de la satisfacción en servicios de salud
a Facultad de Psicología, Fundación Universitaria Konrad Lorenz, PhD Sciences of Management, Professor Researcher on Issues of Marketing and Consumer Behavior, Colombia
b Pontificia Universidad Javeriana Cali, PhD Sciences of Management, Associated Professor, Researcher on Issues of Administration and Finance, Colombia
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| 2025 12 | 68 | 8 | 76 |
| 2025 11 | 308 | 27 | 335 |
| 2025 10 | 76 | 15 | 91 |
| 2025 9 | 34 | 23 | 57 |
| 2025 8 | 29 | 17 | 46 |
| 2025 7 | 44 | 19 | 63 |
| 2025 6 | 28 | 7 | 35 |
| 2025 5 | 41 | 6 | 47 |
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| 2025 3 | 41 | 8 | 49 |
| 2025 2 | 33 | 8 | 41 |
| 2025 1 | 24 | 3 | 27 |
| 2024 12 | 31 | 8 | 39 |
| 2024 11 | 31 | 7 | 38 |
| 2024 10 | 26 | 11 | 37 |
| 2024 9 | 27 | 4 | 31 |
| 2024 8 | 27 | 5 | 32 |
| 2024 7 | 35 | 2 | 37 |
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| 2024 1 | 78 | 17 | 95 |
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| 2023 5 | 65 | 3 | 68 |
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| 2023 3 | 29 | 6 | 35 |
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| 2022 1 | 24 | 8 | 32 |
| 2022 12 | 45 | 8 | 53 |
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| 2022 2 | 49 | 8 | 57 |
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| 2021 9 | 31 | 16 | 47 |
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| 2021 5 | 28 | 11 | 39 |
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| 2021 3 | 44 | 11 | 55 |
| 2021 2 | 26 | 11 | 37 |
| 2020 1 | 20 | 12 | 32 |
| 2020 12 | 22 | 10 | 32 |
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| 2020 1 | 38 | 7 | 45 |
| 2019 12 | 48 | 10 | 58 |
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| 2019 10 | 27 | 11 | 38 |
| 2019 9 | 38 | 9 | 47 |
| 2019 8 | 20 | 3 | 23 |
| 2019 7 | 53 | 11 | 64 |
| 2019 6 | 62 | 14 | 76 |
| 2019 5 | 104 | 21 | 125 |
| 2019 4 | 81 | 15 | 96 |
| 2019 3 | 26 | 8 | 34 |
| 2019 2 | 35 | 12 | 47 |
| 2019 1 | 29 | 7 | 36 |
| 2018 12 | 18 | 7 | 25 |
| 2018 11 | 32 | 12 | 44 |
| 2018 10 | 25 | 10 | 35 |
| 2018 9 | 34 | 11 | 45 |
| 2018 8 | 41 | 12 | 53 |
| 2018 7 | 68 | 4 | 72 |
| 2018 6 | 36 | 3 | 39 |
| 2018 5 | 49 | 12 | 61 |
| 2018 4 | 24 | 12 | 36 |
| 2018 3 | 35 | 2 | 37 |
| 2018 2 | 28 | 7 | 35 |
| 2018 1 | 25 | 0 | 25 |
| 2017 12 | 18 | 2 | 20 |
| 2017 11 | 26 | 5 | 31 |
| 2017 10 | 21 | 8 | 29 |
| 2017 9 | 1 | 6 | 7 |
| 2017 8 | 2 | 6 | 8 |
| 2017 7 | 0 | 3 | 3 |
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