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Inicio Enfermería Clínica Patient satisfaction towards healthcare quality in Indonesian Public Hospital
Información de la revista
Vol. 31. Núm. S5.
The 3rd International Nursing & Health Sciences Students & Health Care Professionals Conference (INHSP) 2019
Páginas S745-S750 (Diciembre 2021)
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Vol. 31. Núm. S5.
The 3rd International Nursing & Health Sciences Students & Health Care Professionals Conference (INHSP) 2019
Páginas S745-S750 (Diciembre 2021)
Original Article
Patient satisfaction towards healthcare quality in Indonesian Public Hospital
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Andi Rizani Catur Wulandaria, Rini Rachmawatya,
Autor para correspondencia
rini.rachmawaty@unhas.ac.id

Corresponding author.
, Ilkafah Ilkafahb, Erfina Erfinaa
a Faculty of Nursing, Universitas Hasanuddin, Makassar, Indonesia
b Nursing Study Program, Faculty of Vocational Studies, Universitas Airlangga, Surabaya, Indonesia
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Tablas (3)
Table 1. Respondent characteristics (n=39).
Table 2. Differences in patient satisfaction towards healthcare quality based on types of inpatient ward at Indonesian Public Hospital (n=39).
Table 3. Comparison of patient satisfaction towards healthcare quality based on the length of hospital stays at Indonesian public hospital (n=39).
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Abstract
Objective

This study aims to evaluate patient satisfaction towards healthcare quality in Indonesian public hospital.

Method

The study design was quantitative with an analytic observational approach. A total of 39 respondents were included using proportional stratified random sampling. The modified Press Ganey inpatient survey was used in this study and has been translated into the Indonesian language using cross-cultural adaptation.

Results

The patient satisfaction with healthcare quality was significantly different based on the type of inpatient class (p=0.000), and the differences were found in four dimensions: effectiveness (p=0.009), accessibility (p=0.001), patient-centeredness (p=0.003), and equity (p=0.001). Meanwhile, no statistical difference was found in patient satisfaction with healthcare quality based on patients’ length of stay.

Conclusion

Patients’ satisfaction was similar towards healthcare quality regardless of the various length of stays, but divergent according to inpatient class types. These findings would provide information for healthcare managers and hospital policymakers to enhance their healthcare services.

Keywords:
Healthcare quality
Inpatient care
Inpatient survey
Length of hospital stay
Patient satisfaction

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