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Table 1. Distribution of age-based respondents at Bahagia Hospital, Makassar City.
Table 2. Distribution of based on status of care at Bahagia Hospital, Makassar City.
Table 3. Distribution of respondents by job at Bahagia Hospital, Makassar City.
Table 4. Distribution of respondents’ assessment of the principles of independence of Bahagia Hospital in Makassar City.
Table 5. Distribution of assessment the fairness principle of Bahagia Hospital in Makassar City.
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Abstract
Objective
This study aims to analyze the effect of the principles of good corporate governance on the satisfaction of inpatients in the Happy General Hospital of Makassar City.
MethodThis study is a cross-sectional study. There are 83 samples calculated using the Slovin formula. Data were analyzed by Chi-square test.
ResultsThe results of the analysis show that there is a relationship between the principle of independence (p=0.000) and the principle of fairness (p=0.000) to the satisfaction of inpatients.
ConclusionIt is recommended that hospitals maintain and further improve service quality as well as the need for an assessment of patient satisfaction which later becomes a reference material in evaluating hospital activities and programs.
Keywords:
Good corporate governance
Independency
Fairness
Patient satisfaction
Hospitalization
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