Original Article
Proposal and validation of a theoretical model of customer retention determinants in a service environment
Proposição e Validação de um Modelo Teórico de Determinantes da Retenção de Clientes em um Ambiente de Serviços
Giancarlo Dal Bó
, Gabriel Sperandio Milan, Deonir De Toni
Autor para correspondencia
Universidade de Caxias do Sul, Caxias do Sul, RS, Brazil
Leído
1598
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Total PDF
1158
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