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Vol. 30. Núm. S6.
The 4th International Conference Hospital Administration (ICHA4)
Páginas 97-101 (Octubre 2020)
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Vol. 30. Núm. S6.
The 4th International Conference Hospital Administration (ICHA4)
Páginas 97-101 (Octubre 2020)
DOI: 10.1016/j.enfcli.2020.06.022
The importance of nurses’ cognitive and emotional engagement in developing hospital quality culture
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Aryo Dewanto
Autor para correspondencia
aryo.fk@ub.ac.id

Corresponding author.
, Senia Surya Febrina, Viera Wardhani
Postgraduate Program in Hospital Management, Faculty of Medicine, Universitas Brawijaya, Malang, Indonesia
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Tablas (3)
Table 1. Description of perceived organizational quality culture and employee engagement.
Table 2. The differences of employee engagement score in each dimension accross organizational quality culture.
Table 3. Result of multiple linear regression analysis: Influence of employee engagement components on quality culture.
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Abstract
Objective

To identify which component of the nurse's engagement that plays a significant role in developing quality culture.

Method

This study involved 643 nurses from 15 hospitals in Malang Raya, Indonesia. The perceived organizational quality culture and employee engagement were measured with a close-ended questionnaire and further analyzed using descriptive statistics and multiple linear regression.

Result

Most nurses only reach an average level, while not more than fifteen percent of nurses have a high level of employee engagement. Moreover, most nurses perceive that their hospital has already well-developed quality culture. The cognitive and emotional engagement has a significant influence on the development of quality culture, while physical engagement does not.

Conclusion

To build a quality culture, hospital managers should emphasize their efforts in fostering the nurse's cognitive and emotional engagement while maintaining the nurse's physical engagement.

Keywords:
Continuous quality improvement
Culture
Nurse
Engagement

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