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Inicio Journal of Healthcare Quality Research Valoración de la atención telemática en una consulta de Neuropediatría duran...
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Vol. 38. Issue 1.
Pages 43-49 (January - February 2023)
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Vol. 38. Issue 1.
Pages 43-49 (January - February 2023)
ORIGINAL
Valoración de la atención telemática en una consulta de Neuropediatría durante el estado de alarma por COVID-19. Estudio transversal y encuesta de satisfacción
Telematic attention in a neuropediatrics consultation during the COVID-19 alarm state. Cross-sectional study and satisfaction survey
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G. Carmen Marcén
Corresponding author
gema.valcarca@gmail.com

Autor para correspondencia.
, J. López Pisón, P. Samper Villagrasa, D. Molina Herranz, A. Moreno Sanchez, B. Salinas Salvador
Hospital Universitario Miguel Servet , Zaragoza, España
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Resumen
Introducción

Durante el primer estado de alarma por la pandemia por COVID-19 se limitaron a lo imprescindible las consultas presenciales, suponiendo un cambio hacia la actividad asistencial de forma telefónica.

Objetivo

Analizar la actividad asistencial y la satisfacción de los usuarios con la consulta telefónica durante el primer estado de alarma.

Material y métodos

Estudio observacional, transversal, descriptivo y analítico de la actividad asistencial, así como de la satisfacción de los usuarios, durante el estado de alarma en una consulta de Neuropediatría en un hospital de referencia regional. Para medir la satisfacción se realiza una encuesta a los padres y tutores.

Resultados

Se atendió a 416 niños de forma telefónica. Diagnósticos más frecuentes: trastorno del neurodesarrollo (27,8%), trastorno por déficit de atención (TDA)/TDA e hiperactividad aislado (26,8%) y epilepsia (9,2%). El 32,2% respondió a la encuesta: satisfacción previa 66,6%, satisfacción global con consulta telefónica 59,9%; el 77% volvería a realizar la consulta telefónica.

Conclusiones

La satisfacción de los usuarios con la consulta telefónica, en situación de crisis, es similar a la percibida con la presencial. Un tercio de los pacientes responde a la encuesta y el 60% se muestra satisfecho.

Palabras clave:
COVID-19
Satisfacción
Neuropediatría
Telemedicina
Teleconsulta
Abstract
Introduction

Crisis caused by the SARS-CoV-2 virus limit face-to-face consultation to the minimum necessary, this was a change toward telephone activity.

Objective

To analyze the experience of a neuropediatric consultation, INRPC, and satisfaction survey with the telephone consultation during COVID-19 crisis.

Material and methods

Observational, cross-sectional, descriptive and analytical study of healthcare activity, as well as user satisfaction, during the State of Alarm in a neuropediatric consultation in a regional referral hospital. To measure satisfaction, a survey is conducted with parents and guardians.

Results

416 children were attended by telephone. Most frequent diagnoses: neurodevelopmental disorder (27.8%), isolated ADD/ADHD (26.8%), and epilepsy (9.2%). 32.2% responded to the survey: 66.6% prior satisfaction. Global satisfaction with telephone consultation 59.9%; 77% would return to make the telephone consultation.

Conclusions

User satisfaction with the telephone consultation, in a crisis situation, is similar to that perceived with the face-to-face consultation. 32% respond to the survey, and 60% are satisfied.

Keywords:
COVID-19
Satisfaction survey
Neuropediatrics
Telemedicine

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