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Vol. 38. Issue 2.
Pages 76-83 (March - April 2023)
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Vol. 38. Issue 2.
Pages 76-83 (March - April 2023)
Original article
Validation of satisfaction questionnaire for services provided in the labour rooms of government health facilities
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69
D. Sachan, S.K. Shukla
Corresponding author
dr.sushil7450@gmail.com

Corresponding author.
, P.K. Bajpai, D.K. Srivastava, S. Kumar, P.K. Jain, P. Pathak
Department of Community Medicine, Uttar Pradesh University of Medical Sciences, Saifai, India
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Abstract
Introduction and objectives

Using the assessment of satisfaction of patients of labour room services, the caregiver or policymakers can identify the gaps in the implemented programmes and health policies. This study was aimed to design a valid and reliable satisfaction questionnaire that will help in identifying the aspects of gaps that need improvement.

Methods

A facility and community-based observational cross-sectional study was conducted in the district of western Uttar Pradesh (India) between January 2019 and August 2020. Validation of the structured questionnaire with 34 dichotomous questions categorized under five subscales was performed by evaluating its validity and reliability. A total of 380 beneficiaries were selected from 48 government health facilities.

Results

The calculated Content validity index was calculated to be 9.5 which was adequate as per the guidelines. The reliability analysis of the questionnaire showed that the internal consistency was high with an overall Cronbach's alpha of 0.710. The variation in Cronbach's alpha on the elimination of any question from the questionnaire ranged from 0.676 to 0.767. The mean patient satisfaction score in the total surveyed population was 24.39±4.684 (total score=34) and there was a greater variation in the satisfaction score of infrastructure when compared with other subscales.

Conclusion

The findings from this study support the reliability and validity of the patient satisfaction questionnaire as it is capable of evaluating the satisfaction in terms of delivery services provided in labour rooms as a whole.

Keywords:
Validity
Reproducibility
Satisfaction
Labour
Delivery
Questionnaire
Resumen
Introducción y objetivos

Al evaluar la satisfacción de las usuarias con relación a la atención en las sala de partos, los gestores clínicos pueden identificar los puntos de mejora en los programas y políticas implementados. Este estudio tuvo como objetivo diseñar un cuestionario válido y fiable para evaluar la satisfacción de las usuarias que podría ayudar a identificar los aspectos que necesitan mejorar.

Métodos

Se realizó un estudio observacional de corte transversal en instalaciones y comunidades en el distrito de Uttar Pradesh occidental (India) entre enero de 2019 y agosto de 2020. Se llevó a cabo la validación del cuestionario estructurado con 34 preguntas dicotómicas categorizadas en 5 subescalas mediante la evaluación de su validez y confiabilidad. Se seleccionó a un total de 380 usuarias de 48 establecimientos de salud gubernamentales.

Resultados

El índice de validez de contenido se calculó en 9,5 y fue considerado adecuado según las guías existentes. El análisis de confiabilidad del cuestionario mostró que la consistencia interna era alta, con un alfa de Cronbach general de 0,710. La variación en el alfa de Cronbach al eliminar cualquier pregunta del cuestionario osciló entre 0,676 y 0,767. La media de la puntuación de satisfacción de los pacientes en la población total encuestada fue de 24,39 ± 4,684 y hubo una mayor variación en la puntuación de satisfacción de la infraestructura en comparación con otras subescalas.

Conclusión

Los hallazgos de este estudio apoyan la confiabilidad y validez del cuestionario de satisfacción de las usuarias, ya que es capaz de evaluar la satisfacción en cuanto a los servicios brindados en su conjunto en las salas de partos.

Palabras clave:
Validez
Reproducibilidad
Satisfacción
Trabajo de parto
Parto
Cuestionario

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