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Vol. 36. Issue 6.
Pages 370-377 (November - December 2021)
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Vol. 36. Issue 6.
Pages 370-377 (November - December 2021)
Original Article
Results of survey on perception of patient safety culture among emergency nurses in Jordan: Influence of burnout, job satisfaction, turnover intention, and workload
Resultados de la encuesta sobre percepción de la cultura de seguridad del paciente entre las enfermeras de urgencias en Jordania: influencia del burnout, satisfacción laboral, planes de rotación y carga de trabajo
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H. Mansour, L. Abu Sharour
Corresponding author
Loai.S@zuj.edu.jo

Corresponding author.
Faculty of Nursing, AL-Zaytoonah University of Jordan, Jordan
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Tables (3)
Table 1. Participants’ characteristics; mean (M), standard deviation (SD) and percentages (%) among surveyed nurses (N=154).
Table 2. Pearson's correlation of the study variables (N=154).
Table 3. Parsimonious regression model for PSC predictors (N=154).
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Abstract
Background

Patient safety culture is an essential factor in the decreasing of medical errors and development of the institutions. This study was conducted to determine to what extent the selected variables, including age, weekly working hours, years of experience, burnout, turnover intention, workload, and job satisfaction, predict perceived patient safety culture among emergency nurses in Jordanian hospitals.

Methods

A cross-sectional design with convenience sampling approach was used. A total of 157 emergency nurses from governmental and public hospitals were participated in the study and completed the study's survey: Hospital Survey on Patient Safety Culture (PSC), Copenhagen Burnout Inventory–Student Survey (CBI–SS), NASA Task Load Index (NASA-TLX), Nursing Workplace Satisfaction Questionnaire (NWSQ) and turnover intention scale (TIS).

Results

The results showed that there was a negative relationship found between nurses’ age and PSC perception (r=−.166, P=.039), personal burnout and PSC (r=−.160, P=.048), and there was also a negative relationship between turnover intentions and perceived PSC (r=−.334, P=.000). The results from the regression model indicated that turnover intentions, reporting patient safety events, and the number of events reported predicted PSC. The results showed that R2=.29, adjusted R2=.287, F(6,141)=9.45, P<0.01.

Conclusion

Our results suggests that nurses’ managers may pay attention to decreasing burnout and analyze turnover intention among nurses in order to improve the culture of patient safety.

Keywords:
Burnout
Emergency nurses
Patient safety culture
Turnover intention
Workload
Resumen
Antecedentes

La cultura de seguridad del paciente es un factor esencial para reducir los errores médicos y el desarrollo de las instituciones. Este estudio fue realizado para determinar en qué medida predijeron la cultura de seguridad del paciente percibidas las variables seleccionadas tales como edad, horas de trabajo semanales, años de experiencia, agotamiento profesional (burnout), planes de rotación, carga de trabajo y satisfacción laboral entre las enfermeras de urgencias de los hospitales jordanos.

Métodos

Se utilizó un diseño transversal con enfoque de muestreo de conveniencia. Participaron en el estudio un total de 157 enfermeras de urgencias procedentes de hospitales gubernamentales y públicos, quienes completaron las encuestas del estudio: encuesta del hospital sobre la cultura de seguridad del paciente (PSC), Copenhagen Burnout Inventory–Student Survey, NASA Task Load Index, Nursing Workplace Satisfaction Questionnaire y Turnover intention scale.

Resultados

Los resultados reflejaron que existió una relación negativa entre la edad de las enfermeras y la percepción de PSC (r = -0,166, P = 0,039), burnout personal y PSC (r = -0,160, P = 0,048), y también una relación negativa entre los planes de rotación y la PSC percibida (r = -0,334, P = 0,000). Los resultados del modelo de regresión indicaron que los planes de rotación, el reporte de los episodios de seguridad del paciente, y el número de episodios reportados predijeron la PSC. Los resultados reflejaron que R2 = 0,29, R2 ajustada = 0,287, F (6.141) = 9,45, p < 0,01.

Conclusión

Nuestros resultados sugieren que los directores de las enfermeras deben prestar atención a la reducción del burnout y analizar los planes de rotación entre las enfermeras, a fin de mejorar la cultura de seguridad del paciente.

Palabras clave:
Burnout
Enfermeras de urgencia
Cultura de seguridad del paciente
Planes de rotación
Carga de trabajo

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