Article
Evaluation of the e-service quality in service encounters with incidents: Differences according to the socio-demographic profile of the online consumer
Evaluación de la calidad de servicio electrónico en encuentros de servicio con incidents: Diferencias según el perfil sociodemográfico del consumidor online
Ramón Barrera Barrera
, Antonio Navarro García, Manuel Rey Moreno
Autor para correspondencia
University of Seville, Management and Marketing Department, Ramón y Cajal, 1, 41018 Seville, Spain
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