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Vol. 16. Núm. 3.
Páginas 173-190 (Septiembre - Diciembre 2010)
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Vol. 16. Núm. 3.
Páginas 173-190 (Septiembre - Diciembre 2010)
Open Access
MODELO BIDIMENSIONAL DE RIESGOS DEL MANTENIMIENTO DE SISTEMAS INTEGRADOS DE GESTIÓN (ERP)
TWO-DIMENSIONAL MODEL OF THE RISKS OF ERP'S MAINTENANCE PROCESS
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3526
J.L. Salmerón Silvera, C. López Vargas
Universidad Pablo de Olavide
Este artículo ha recibido

Under a Creative Commons license
Información del artículo
RESUMEN

La adopción y expansión de las Tecnologías de la Información y la Comunicación en el ámbito empresarial se está produciendo a gran velocidad. De la mano de las más innovadoras TIC y de los sistemas informáticos, surgen y se desarrollan los sistemas ERP. Éstos han sido implantados por empresas de todo el mundo. Tras su implantación, comienza su mantenimiento. Para que el resultado de estos proyectos sea satisfactorio, los riesgos que lo afectan tienen que ser gestionados. Una pobre gestión de estos riesgos, con frecuencia origina fallos en el sistema, lo que hace que las compañías tengan que asumir altas pérdidas. Para gestionar adecuadamente los riesgos, los profesionales deben comenzar identificándolos y clasificándolos. Para apoyar su labor, hemos realizado un estudio formal de los riesgos que afectan al mantenimiento de ERPs. La investigación finaliza con la elaboración de un Modelo de dos dimensiones compuesto por los riesgos identificados en la literatura.

PALABRAS CLAVE:
Gestión de riesgos
Modelo de riesgos
Sistemas ERP
Mantenimiento ERP
Revisión literaria
CLASIFICACIÓN JEL:
M15
ABSTRACT

The adoption and expansion of IT (Information Technologies) in environment enterprise is taking place at high speed. ERP systems arise from the most innovative IT and computer systems and these have been implemented by companies around the world. When the system is implemented, the maintenance begins. The maintenance process outcome will be satisfactory if the professionals manage the risks. Poor management of these risks often causes failures in the system. Moreover, it provoke that the companies have to assume high losses. For that, we have done a formal study which identify and classify the risks that affecting ERP maintenance process. As a result of our study, we present the two-dimensional framework created. It represents the risks identified in the literature.

KEY WORDS:
Risks Management
Risks model
ERP systems
ERP maintenance
Literature review
JEL CLASSIFICATION:
M15
El Texto completo está disponible en PDF
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