Propuesta metodológica para medir la calidad del servicio de consulta externa en medicina general
Methodological proposal for measuring quality of outpatient service in general medicine
Proposta metodológica para medir a qualidade do serviço de consultas externas em medicina geral
Mauricio Losada Otálora
Autor para correspondencia
mauricio.losada@uexternado.edu.co
Autor para correspondencia. Dirigir correspondencia a: Calle 12 No. 1-17 Este. Facultad de Administración de Empresas. Teléfonos: 3420288 y 3419900. Fax: 2839421. Bogotá, Colombia.
Autor para correspondencia. Dirigir correspondencia a: Calle 12 No. 1-17 Este. Facultad de Administración de Empresas. Teléfonos: 3420288 y 3419900. Fax: 2839421. Bogotá, Colombia.
Docente-investigador, Facultad de Administración de Empresas, Universidad Externado de Colombia, Colombia
Augusto Rodríguez Orejuela
Decano, Facultad de Ciencias de la Administración, Universidad del Valle, Colombia
Miguel Hernandez-Espallardo
Director, Departamento de Comercialización e Investigación de Mercados, Universidad de Murcia, España
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