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Vol. 31. Núm. S2.
4th International Conference for Global Health (ICGH) in conjunction with the 7th Asian International Conference in Humanized Health Care (AIC-HHC)
Páginas S391-S394 (Abril 2021)
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Vol. 31. Núm. S2.
4th International Conference for Global Health (ICGH) in conjunction with the 7th Asian International Conference in Humanized Health Care (AIC-HHC)
Páginas S391-S394 (Abril 2021)
DOI: 10.1016/j.enfcli.2020.09.032
The effect of informational support on anxiety and satisfaction among patients’ family members in the emergency room using path analysis
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Wiwin Winarti
Autor para correspondencia
wiwin.winarti@upnvj.ac.id

Corresponding author.
, Arief Wahyudi Jadmiko
Nursing Department, Faculty of Health Science, University of Pembangunan Nasional Veteran Jakarta, Depok, West Java, Indonesia
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Table 1. Characteristics of the respondents.
Table 2. Informational support, anxiety, and family's satisfaction.
Table 3. The effect of informational support on family anxiety and satisfaction.
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Abstract

This study was to determine the direct and indirect effect of informational support on the levels of anxiety and satisfaction of patients’ family members in the ER. A cross-sectional design was used involving 74 family members of patients in an ER. The respondents were selected by way of a purposive sampling technique. The study employed the Hamilton Anxiety Rating Scale (HARS) and a satisfaction questionnaire to collect data. Path analysis was performed on the data analysis. The study findings show that informational support has a more direct (β=0.599) than the indirect effect (β=0.084) on family satisfaction. The results also reveal that informational support has a significant effect on the anxiety score and satisfaction of a patient's family members (p<0.05). The quality and the quantity of informational support affects the levels of anxiety and satisfaction experienced by the family of a patient in the ER.

Keywords:
Informational support
Emergency room
Anxiety
Satisfaction

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