Physician satisfaction analysis in using integrated referral system (SISRUTE) at RSUD H. Padjonga Dg. Ngalle Takalar

Abstract

Objective

The Integrated Referral System (SISRUTE) is a health service referral system that regulates the delegation of tasks and responsibilities, which are processed in an integrated manner. The study aims to analyze the system used, system quality, information quality, and service quality toward physician satisfaction in using the Integrated Referral System (SISRUTE).

Methods

The sample in this study was physicians who served in the ED, as many as 33 respondents. Using a mixed method with cross-sectional design.

Results

The results showed that there was no relationship (p = 0.126 > 0.05) between humans in using the system with physician satisfaction in using SISRUTE, there was no relationship (p = 0.393 > 0.05) between system quality and physician satisfaction in using SISRUTE, there is a relationship (p = 0.002 < 0.05) information quality with physician satisfaction in using SISRUTE, and there is a relationship (p = 0.001 < 0.05) service quality with physician using SISRUTE.