Nurse satisfaction level using electronic nursing documentation

Abstract

Application optimization of computerized documentation systems is influenced by several factors, including nurse satisfaction. Dissatisfaction among nurses may result in lower documentation quality. Satisfaction was measured by a questionnaire based on the End User Computing Satisfaction (EUCS) model. This study used a cross-sectional approach to determine the relationship of variables under study that involved 98 nurses selected by a convenience sampling method. Univariate test results suggest that 53.1% of nurses were satisfied with the current END system. It was also found that satisfied participants tended to be younger, female, more experienced, Diploma graduates, at PK1 level, and did not attend training. The implementation of an information system that accounts for nurses’ user satisfaction significantly affects system utilization and quality of care. Electronic-based systems require further improvement, especially in component accuracy, timeliness, and usability.