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Hospitality experience: Creating value by the front-desk work analysis and organizational innovation
J.B. de Carvalhoa,b,
Corresponding author
jbcarvalho90@gmail.com

Corresponding author.
, R. Bartholoa,b, F. Duartea,b
a Production Engineering Program (COPPE), Federal University of Rio de Janeiro (UFRJ), Brazil
b Technology and Social Development Laboratory, Technology Center Cidade Universitária, Rio de Janeiro, RJ, Brazil
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ISSN: 16459911
Original language: English
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