Evaluating credit union members’ perception of service quality through service innovation
Alex Fabiano Duartea,
, Vilmar Rodrigues Moreirab,c, Alex Antônio Ferraresid,a, Alcimar Gerharda
Autor para correspondencia
a Pontifícia Universidade Católica do Paraná (PUC/PR), Gestão de Cooperativas, Curitiba, PR, Brazil
b Fundação Getulio Vargas (FGV-SP) Administração, São Paulo, SP, Brazil
c Pontifícia Universidade Católica do Paraná (PUC/PR), Curitiba, PR, Brazil
d Universidade de São Paulo, Faculdade de Economia, Administração e Contabilidade, (FEA/USP), São Paulo, SP, Brazil
Leído
1899
Vecesse ha leído el artículo
630
Total PDF
1269
Total HTML
| año/Mes | Html | Total | |
|---|---|---|---|
| 2025 12 | 11 | 8 | 19 |
| 2025 11 | 32 | 39 | 71 |
| 2025 10 | 26 | 21 | 47 |
| 2025 9 | 23 | 30 | 53 |
| 2025 8 | 31 | 13 | 44 |
| 2025 7 | 123 | 6 | 129 |
| 2025 6 | 26 | 6 | 32 |
| 2025 5 | 30 | 9 | 39 |
| 2025 4 | 38 | 2 | 40 |
| 2025 3 | 23 | 5 | 28 |
| 2025 2 | 17 | 4 | 21 |
| 2025 1 | 9 | 4 | 13 |
| 2024 12 | 10 | 3 | 13 |
| 2024 11 | 10 | 3 | 13 |
| 2024 10 | 13 | 2 | 15 |
| 2024 9 | 11 | 4 | 15 |
| 2024 8 | 10 | 2 | 12 |
| 2024 7 | 9 | 0 | 9 |
| 2024 6 | 7 | 2 | 9 |
| 2024 5 | 14 | 9 | 23 |
| 2024 4 | 31 | 7 | 38 |
| 2024 3 | 42 | 8 | 50 |
| 2024 2 | 16 | 6 | 22 |
| 2024 1 | 25 | 4 | 29 |
| 2023 12 | 28 | 6 | 34 |
| 2023 11 | 28 | 3 | 31 |
| 2023 10 | 30 | 11 | 41 |
| 2023 9 | 7 | 2 | 9 |
| 2023 8 | 13 | 5 | 18 |
| 2023 7 | 6 | 2 | 8 |
| 2023 6 | 9 | 15 | 24 |
| 2023 5 | 9 | 2 | 11 |
| 2023 4 | 6 | 2 | 8 |
| 2023 3 | 2 | 3 | 5 |
| 2023 2 | 6 | 3 | 9 |
| 2022 1 | 4 | 4 | 8 |
| 2022 12 | 6 | 7 | 13 |
| 2022 11 | 13 | 3 | 16 |
| 2022 10 | 5 | 10 | 15 |
| 2022 9 | 10 | 7 | 17 |
| 2022 8 | 7 | 10 | 17 |
| 2022 7 | 8 | 13 | 21 |
| 2022 6 | 8 | 7 | 15 |
| 2022 5 | 12 | 6 | 18 |
| 2022 4 | 24 | 15 | 39 |
| 2022 3 | 39 | 17 | 56 |
| 2022 2 | 9 | 7 | 16 |
| 2021 1 | 21 | 12 | 33 |
| 2021 12 | 26 | 16 | 42 |
| 2021 11 | 15 | 8 | 23 |
| 2021 10 | 10 | 11 | 21 |
| 2021 9 | 12 | 10 | 22 |
| 2021 8 | 6 | 8 | 14 |
| 2021 7 | 8 | 7 | 15 |
| 2021 6 | 5 | 8 | 13 |
| 2021 5 | 7 | 3 | 10 |
| 2021 4 | 19 | 4 | 23 |
| 2021 3 | 8 | 8 | 16 |
| 2021 2 | 3 | 4 | 7 |
| 2020 1 | 6 | 9 | 15 |
| 2020 12 | 6 | 7 | 13 |
| 2020 11 | 6 | 7 | 13 |
| 2020 10 | 6 | 6 | 12 |
| 2020 9 | 11 | 6 | 17 |
| 2020 8 | 13 | 8 | 21 |
| 2020 7 | 4 | 6 | 10 |
| 2020 6 | 2 | 0 | 2 |
| 2020 5 | 3 | 3 | 6 |
| 2020 4 | 9 | 6 | 15 |
| 2020 3 | 7 | 4 | 11 |
| 2020 2 | 5 | 0 | 5 |
| 2020 1 | 4 | 4 | 8 |
| 2019 12 | 5 | 9 | 14 |
| 2019 11 | 3 | 5 | 8 |
| 2019 10 | 5 | 3 | 8 |
| 2019 9 | 2 | 5 | 7 |
| 2019 7 | 8 | 2 | 10 |
| 2019 6 | 21 | 3 | 24 |
| 2019 5 | 10 | 11 | 21 |
| 2018 7 | 6 | 2 | 8 |
| 2018 6 | 7 | 2 | 9 |
| 2018 5 | 4 | 3 | 7 |
| 2018 4 | 4 | 2 | 6 |
| 2018 3 | 3 | 1 | 4 |
| 2018 2 | 6 | 3 | 9 |
| 2018 1 | 4 | 1 | 5 |
| 2017 12 | 1 | 2 | 3 |
| 2017 11 | 1 | 2 | 3 |
| 2017 10 | 2 | 1 | 3 |
| 2017 9 | 1 | 0 | 1 |
| 2017 8 | 2 | 2 | 4 |
| 2017 6 | 10 | 6 | 16 |
| 2017 5 | 2 | 2 | 4 |
| 2017 4 | 10 | 4 | 14 |
| 2017 3 | 10 | 6 | 16 |
| 2017 2 | 10 | 11 | 21 |
| 2016 1 | 14 | 6 | 20 |
| 2016 12 | 14 | 6 | 20 |
| 2016 11 | 6 | 7 | 13 |
| 2016 10 | 0 | 1 | 1 |
Mostrar todo