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Vol. 12. Núm. 41.
Páginas 7-35 (Diciembre 2009)
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Vol. 12. Núm. 41.
Páginas 7-35 (Diciembre 2009)
DOI: 10.1016/S1138-5758(09)70046-5
Open Access
Impacto competitivo de las herramientas para la gestión de la calidad
Impact on competitiveness of the Tools for Quality Management
Visitas
...
Iñaki Heras**, Frederic Marimon***, Martí Casadesús****
** Dpto. Organización de empresas E.U.E. Empresariales. Universidad del País Vasco. Plaza Oñati, 1. 20018 San Sebastián. Tel: 94 301 83 71.
*** Autor de contacto. Dpto. de Organización de Empresas. Facultad de Ciencias Económicas y Sociales. Universidad Internacional de Catalunya. Calle Inmaculada, 22. 08017 Barcelona. Tel: 93 254 1800. Fax: 93 254 18 50.
**** Dpto. de Organización, Gestión Empresarial y Diseño del Producto. Escuela Politécnica. Universidad de Girona. Campus Montilivi. 17071 Girona. Tel: 972 41 82 86.
Información del artículo
Resumen

En este artículo se evalúa el impacto de las herramientas para la gestión de la calidad en la competitividad de las organizaciones, tomándose como referencia dos modelos distintos de gestión de la calidad: el establecido por el estándar ISO 9001:2000 y el del modelo de autoevaluación EFQM.

A tal efecto se analiza la información proveniente de un estudio empírico en el que participaron 107 evaluadores de modelos de gestión de la calidad. De los resultados obtenidos se observa que las organizaciones con sistemas de gestión de la calidad basados en la norma ISO 9001:2000 utilizan mayoritariamente herramientas de propósito «general», diseñadas para el análisis de su situación y para extraer propuestas de mejora, lo que tiene un impacto relativamente positivo en su competitividad. Por otra parte, las organizaciones que adoptan el modelo EFQM utilizan herramientas más especializadas y focalizadas, lo que les lleva a una mejora notable en aspectos más concretos de su capacidad competitiva.

La clasificación de herramientas para la mejora de la calidad que se propone en el artículo podrá servir de apoyo a las organizaciones interesadas a la hora de escoger las herramientas más efectivas en función de la estrategia de calidad que adoptan.

Palabras clave:
Herramientas de mejora de la calidad
Modelos y sistemas de gestión de calidad
ISO 9001:2000
EFQM
Abstract

The aim of this article is to assess the impact of tools for quality management in the competitiveness of organizations, depending on whether they have adopted practices related to quality management in accordance with standard ISO 9001:2000 or on the model EFQM.

It has conducted a survey to 107 assessors of quality management models. The results obtained show that organizations with quality management system based on ISO 9001:2000 use mostly tools of wide purpose, designed to analyze their situation and to draw suggestions for improvement, which has relatively positive impact on their competitiveness. Moreover, those organizations that adopt the EFQM model use more specialized and focused tools, which leads to a marked improvement in more detailed aspects of their competitive capacity.

The classification detected on tools to improve quality, might enable organizations to choose those most effective in terms of its quality strategy.

Key words:
Tools for quality management
Models and quality management systems
ISO 9001:2000
EFQM
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Este artículo se ha realizado en el marco del Proyecto de Investigación titulado «Los sistemas integrados de gestión (SIG) en las empresas españolas» (SEJ2006-00682/ECON) financiado por el Ministerio de Educación y Ciencia dentro de la convocatoria de ayuda a proyectos I+D. Los autores desean agradecer de forma muy sincera las aportaciones recibidas por los dos revisores anónimos que analizaron este articulo.

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