Buscar en
Revista Portuguesa de Saúde Pública
Toda la web
Inicio Revista Portuguesa de Saúde Pública Comparação dos utentes do antigo Hospital do Desterro com os utentes do Hospit...
Journal Information
Vol. 29. Issue 2.
Pages 188-199 (July - December 2011)
Share
Share
Download PDF
More article options
Vol. 29. Issue 2.
Pages 188-199 (July - December 2011)
Open Access
Comparação dos utentes do antigo Hospital do Desterro com os utentes do Hospital de S. José no acesso à consulta de Medicina Interna - Parte I : objectivos, população, métodos e resultados sobre potencial de acesso
Comparison of users of the closed Hospital do Desterro with former users of Hospital de São José in the access to the Outpatient Department of Internal Medicine consultation – Part I: purpose, population, methods and main findings about potential of access
Visits
2791
Maria Isabel Pereiraa,
Corresponding author
maria.pereira@ihmt.unl.pt

Autor para correspondência.
, Bruno de Sousab, Anabela Coelhoc, Paulo Ferrinhod
a Serviço de Cirurgia Plástica Maxilo-Facial/ORL, Hospital de Egas Moniz, Lisboa, Portugal
b Centro de Malária e Doenças Tropicais, Instituto de Higiene e Medicina Tropical, Universidade Nova de Lisboa, Lisboa, Portugal
c Direcção-Geral da Saúde, Lisboa, Portugal
d Instituto de Higiene e Medicina Tropical, Universidade Nova de Lisboa; Coordenador do Plano Nacional de Saúde (PNS 2011–2016)
This item has received

Under a Creative Commons license
Article information
Resumo
Cenário

Na sequência do encerramento do Hospital do Desterro (HD), é focada a atenção na integração do seu serviço de Consulta Externa de Medicina Interna (MI) no serviço de Consulta Externa de MI do Hospital de São José.

Objectivos

O objectivo geral deste estudo publicado em duas partes é, nesta primeira parte, comparar o potencial de acesso à consulta externa de MI do HSJ dos utilizadores da consulta externa de MI do HD (nos três meses que antecederam a transferência do serviço) com o dos sujeitos que já eram utilizadores da consulta externa de MI do HSJ, antes da integração de serviços.

População e métodos

Trata-se de um estudo epidemiológico, transversal e analítico, optando-se pelo método de amostragem aleatória proporcionalmente estratificada dos dois grupos em estudo, de acordo com o género e idade da população previamente analisados e de dimensão igual a 256 elementos para cada um dos grupos.

A colheita de dados foi realizada através da aplicação de um questionário por via telefónica, precedida por o envio de uma carta registada com aviso de recepção. Realizada a análise dos dados comparando os dois grupos através dos testes de homogeneidade e independência do qui-quadrado e ANOVA one-way.

Principais resultados

Existem diferenças estatisticamente significativas no potencial de acesso entre o grupo I (HD) e o grupo II (HSJ) nomeadamente no que diz respeito: à idade, sendo o grupo I (HD) mais envelhecido que o grupo II (HSJ); ao estado civil, sendo o grupo I (HD) marcado por conter maior proporção de viúvos que o grupo II (HSJ); à situação profissional, com maior proporção de pessoas activas no grupo II (HSJ); ao número de crianças residentes na mesma casa do respondente, superior no grupo I (HD); à escolaridade, detendo o grupo II (HSJ) níveis académicos superiores aos do grupo I (HD); às expectativas antes da última consulta, mais baixas no grupo I (HD); à percepção sobre acessibilidade física ao HSJ, percebida como mais difícil para o grupo I (HD) do que para grupo II (HSJ) e à distância e tempo de viagem do domicílio ao HSJ, menores para o grupo I (HD).

Conclusão

As diferenças de potencial de acesso poderão vir a repercutir-se em diferenças de acesso realizado à consulta externa de MI do HSJ como se estudará na segunda parte deste artigo.

Palavras-chave:
Acesso a serviços de saúde
Potencial de acesso
Encerramento do Hospital
do Desterro
Abstract
Context

Following the Hospital do Desterro (HD) closure, the main focus of this study is on the Outpatient Department of Internal Medicine (MI) and on its integration in the Hospital de São José (HSJ).

Purpose

The general purpose of this paper published in two parts is, in this first part, to compare the potential of access to the HSJ Outpatient Department of Internal Medicine former users of HD Outpatient Department of Internal Medicine (in the three months prior to the transfer of the department) with those who were already users of HSJ Outpatient Department before the integration of departments.

Population and methods

This is an epidemiological, cross-sectional analytical study, where selection was made through random sampling proportionally stratified for the two study groups, according to gender and age of the population previously analyzed, with a final size of 256 elements for each group.

Data was collected for the two groups by administering a structured questionnaire by telephone, proceeded by a registered letter explaining the contours of the study. Data analysis compared the two groups using the chi-square test for homogeneity and independence and one-way ANOVA.

Main findings

There are significant differences in potential access between groups I (HD) and II (HSJ) particularly with regard: to age, group I (HD) is older than group II (HSJ); marital status, group I (HD) has a higher proportion of widowers than group II (HSJ); the work situation, with larger numbers of active people in group II (HSJ); the number of children living in the respondent's household, greater in Group I (HD); schooling, group II (HSJ) has higher academic qualifications than group I (HD); the expectations before the last visit, lower in group I (HD); the perception of physical accessibility to HSJ, perceived as more difficult by group I (HD) than by group II (HSJ) and distance and travel time from home to HSJ, lower for group I (HD).

Conclusion

These differences in potential of access are likely to be reflected in differences in realized access to Outpatient Department of Internal Medicine as we consider on the second part of this article.

Keywords:
Health services access
Potential of access
Hospital do Desterro closure
Full text is only aviable in PDF
Bibliografia
[1.]
M.A. Nidiry, A. Gozu, J.A. Carrese, S.M. Wright.
The closure of a medical practice forces older patients to make difficult decisions: a qualitative study of a natural experiment.
J Gen Intern Med, 23 (2008), pp. 1576-1580
[2.]
C. Serra.
Fim do Hospital do Desterro daqui a duas semanas. Ministro ignora fecho.
Correio da Manhã, (2006),
[3.]
PÚBLICO.
Contra encerramentos: Sindicalistas protestam em frente ao Ministério da Saúde.
Público, (2006),
[4.]
TSF. Vinte mil assinaturas contra encerramento de hospital. [Internet]. Lisboa: 12 Mar. 2006 [consultado 10 Out 2009]. Disponível em: http://tsf.sapo.pt/paginainicial/interior.aspx? content_id=876940.
[5.]
Aday LA, Andersen R. A framework for the study of access to medicalcare.[Internet]. HealthServRes. 1974; 9:208-20[consultado 19 Nov 2007]. Disponível em: http://www.pubmedcentral.nih. gov/picrender.fcgi?artid = 1071804&blobtype = pdf.
[6.]
R. Penchansky, J.W. Thomas.
The concept of access: definition and relationship to consumer satisfaction.
Med Care, 19 (1981), pp. 127-140
[7.]
J. Frenk.
Concept and measurement of accessibility.
Salud Pública, 27 (1985), pp. 438-453
[8.]
M. Millman.
Access to health care in America. Washington, DC: Institute of Medicine. Committee on Monitoring Access to Personal Health Services.
National Academy Press, (1993),
[9.]
M. Gold.
Beyond coverage and supply: measuring access to health care in today's market.
Health Serv Res, 33 (1998), pp. 625-684
[10.]
Gulliford M, Figueroa-Munoz J, Morgan M, Hughes D, Gibson B, Beech R, et al. What does ‘access to health care’ mean? [Internet]. London: King's College. Department of Public Health Sciences; 2002 [consultado 20 Dec 2007]. Disponível em: http://phs.kcl.ac.uk/martin/access.pdf.
[11.]
T. Ricketts, L. Goldsmith.
Access in health services research: the battle of the frameworks.
Nurs Outlook, 53 (2005), pp. 274-280
[12.]
United Nations Research Institute for Social Development. Equitable access to health care and infectious disease control: concepts, measurement and interventions: report of an International Symposium, held 13-15 February 2006 in Rio de Janeiro, Brazil, hosted by the Oswaldo Cruz Foundation (FIOCRUZ) and co-organized with the UNICEF/UNDP/World Bank/WHO Special Programme for Research and Training in Tropical Diseases (TDR), the World Health Organization (WHO) and the United Nations Research Institute for Social Development (UNRISD). [Internet]. Conference News. 2007; 19 [consultado 17 Jan 2010]. Disponível em: http://apps.who.int/tdr/publications/tdr-research-publications/equitable-access-health-care/pdf/conference_news.pdf.
[13.]
Dadey K. Refugee health: a gender comparison in health care access [dissertation]. [Internet]. Toronto, Ontario, Canada: Ryerson University; 2008. Master of Arts in the Program of Immigration and Settlement Studies. (Theses and dissertations. Paper 90) [consultado 17 Jan 2010]. Disponível em: http://digitalcommons.ryerson.ca/dissertations/90.
[14.]
A. Donabedian.
Models for organizing the delivery of personal health services and criteria for evaluating them.
Milbank Mem Fund Quart, 50 (1972), pp. 103
[15.]
A. Donabedian.
An introduction to quality assurance in health care.
Oxford University Press; ISBN, (2003),
[16.]
D. McIntyre, G. Mooney.
The economics of health equity.
Cambridge University Press, (2007),
[17.]
Oliver A, Mossialos E. Equity of access to health care: outlining the foundations for action. [Internet]. J Epidemiol Commun H. 2004; 58:655-8 [consultado 30 Dec 2007]. Disponível em: http://jech.bmj.com/cgi/reprint/58/8/655.
[18.]
Travassos C. Fórum: equity in access to health care. Introduction. [Internet]. Cadernos de Saúde Pública. 2008; 24:1159-61 [consultado 17 Jan 2010]. Disponível em: http://www.scielosp.org/scielo.php?script=sci_arttextπd=S0102-311X2008000500023.
[19.]
S. Wallace, V. Gutiérrez.
Equity of access to health care for older adults in four major Latin American cities.
Rev Panam Salud Publica, 17 (2005), pp. 394-409
[20.]
P. Braveman, S. Gruskin.
Defining equity in health.
J Epidemiol Commun H, 57 (2003), pp. 254-258
[21.]
Ferrinho P. Avaliação de políticas de saúde. [powerpoint]. [Internet]. Aveiro: Universidade de Aveiro; 2004 [consultado 10 Dec 2010]. Disponível em: http://www.rtsaude.pt/ficheiros/RTSaude_Doc%5Bavaliacao_politicas_saude%5D.pdf.
[22.]
Phillips K, Morrison KR, Andersen R, Aday LA. Understanding the context of healthcare utilization: assessing environmental and provider-related variables in the behavioral model of utilization. [Internet]. Health Serv Res. 1998; 33:571-96 [consultado 9 Dec 2007]. Disponível em: http://www. pubmedcentral.nih.gov/picrender.fcgi?artid=1070277&blobty pe=pdf.
[23.]
Salazar A, Costa J, Rita P. Relationship between service quality, customer satisfaction and behavioural intentions: a study on the hospitality sector. Em: Proceedings of the 33rd EMAC - European Marketing Academy Conference, 2004 May 18-21; Murcia, Spain. [Internet]. Brussels: European Marketing Academy; 2004 [consultado 30 Dec 2007]. Disponível em: http://www.institutodeturismo.org/multimedia/paperEMAC_ salazar_rita_costa.pdf.
[24.]
C. Feddock, A.R. Hoellein, C.H. Griffith 3rd., J.F. Wilson, J.L. Bowerman, N.S. Becker, et al.
Can physicians improve patient satisfaction with long waiting times?.
Eval Health Prof, 28 (2005), pp. 40-52
[25.]
P. Caetano.
Sistema de avaliação da qualidade apercebida e satisfação do utente dos hospitais EPE [dissertation]. Lisboa: ISEGI; Relatório de estágio do Mestrado em Estatística e Gestão da Informação, ISEGI.
Universidade Nova de Lisboa, (2007),
[26.]
M. Bitner, A. Hubbert.
Encounter satisfaction versus overall satisfaction versus quality the customer's voice.
Service quality new directions in theory and practice, pp. 72-94
[27.]
J. Chung, T. Wong, A. Yeung.
Non-attendance at an orthopaedic and trauma specialist outpatient department of a regional hospital.
J Nurs Manage, 12 (2004), pp. 362-367
[28.]
S. McCarthy, H. McGee, C. O’Boyle.
Outpatient clinic waiting times and non-attendance as indicators of quality.
Psychol Health Med, 5 (2000), pp. 287-293
[29.]
P. Bower, M. Roland, J. Campbell, N. Mead.
Setting standards based on patients’ views on access and continuity: secondary analysis of data from the general practice assessment survey.
BMJ, 326 (2003), pp. 1-5
[30.]
R. Anderson, F. Camacho, R. Balkrishnan.
Willing to wait? The influence of patient waiting time on satisfaction with primary care.
BMC Health Serv Res, 31 (2007), pp. 1-5
[31.]
Koszegi B. Emotional agency: the case of the doctor-patient relationship. [Internet]. Berkeley: UC Berkeley; 2004 [consultado 22 Mar 2010]. Disponível em: http://elsa.berkeley.edu/∼botonfd/doctors.pdf.
[32.]
S. Emany, C. Samitt, R. Yood, E. Dugan.
Patient loyalty, trust and satisfaction: data and observations from a medical group practice. Abstract of Academy Health Meeting.
Massachussetts, (2005),
[33.]
R. McIvor, E. Ek, J. Carson.
Non-attendancer rates among patients attending different grades of psychiatrist and a clinical psychologist within a community mental health clinic.
Psychiat Bull, 28 (2004), pp. 5-7
[34.]
C. O’Loughlin, G. Coenders.
Application of the European Customer Satisfaction Index to postal services. Structural Equation Models versus Partial Least Squares.
Girona University, (2002),
[35.]
R. Kravitz.
Measuring patients’ expectations and requests.
Ann Intern Med, 134 (2001), pp. 881-888
[36.]
D. Roberge, M.D. Beaulieu, S. Haddad, R. Lebeau, R. Pineault.
Loyalty to the regular care provider: patient's and physician's views.
Fam Pract, 18 (2001), pp. 53-59
[37.]
Andersen R, McCutcheon A, Aday LA, Chiu GY, Bell R. Exploring dimensions of access to medical care. [Internet]. Health Serv Res. 1983; 18:49-74 [consultado 22 Nov 2007]. Disponível em: http://www.pubmedcentral.nih.gov/picrender.fcgi?artid=1068709&blobtype=pdf.
[38.]
J. Nisen, N. Schwertman.
A simple method of computing the sample size for Chi-square test for the equality of multinomial distributions.
Comput Stat Data An, 52 (2008), pp. 4903-4908
[39.]
K. Hoz, D. Leon.
Self-perceived health status and inequalities in use of health services in Spain.
Int J Epidemiol, 25 (1996), pp. 593-603
[40.]
Finkelstein M. Hypertension, self-perceived health status and use of primary care services. [Internet]. Can Med Assoc J. 2000; 162:45-6 [consultado 8 Jan 2008]. Disponível em: http://www.cmaj.ca/cgi/reprint/162/1/45.
[41.]
E. Remor.
Aspectos psicossociais na era dos novos tratamentos da AIDS.
Psicologia: Teoria e Pesquisa, 18 (2002), pp. 283-287
[42.]
Scheppers E, van Dongen E, Dekker J, Geertzen J, Dekker J. Potential barriers to the use of health services among ethnic minorities: a review. [Internet]. Oxford: Oxford University Press; 2006 [consultado 30 Dec 2007]. Disponível em: http://fampra.oxfordjournals.org/cgi/reprint/23/3/325.
[43.]
Nájera Aguilar P, Hernández Avila M, Tapia Conyer R, Angel Lezana M, Gómez de León J, Olaiz Martínez G, et al. Bases conceptuales y metodológicas de la encuesta nacional de salud II. [Internet]. Salud Pública de México. 1998; 40:76-85 [consultado 28 Dec 2007]. Disponível em: http://www.insp.mx/rsp/_files/File/1998/BASES401.pdf.
[44.]
A. Fitzpatrick, N.R. Powe, L.S. Cooper, D.G. Ives, Robbins JA.
Barriers to health care access among the elderly and who perceives them.
Am J Public Health, 94 (2004), pp. 1788-1794
[45.]
Ensor T, Cooper S. Overcoming barriers to health service access and influencing the demand side through purchasing. [Internet]. Washington, DC: World Bank Human Development Network; 2004. (HNP Discussion Paper) [consultado 5 Jan 2008]. Disponível em: http://siteresources.worldbank.org/HEALTHNUTRITIONANDPOPULATION/Resources/281627-1095698140167/EnsorOvercomingBarriers Final.pdf.
[46.]
M. Rosenbach, D. Dayhoff.
Access to care in rural America: impact of hospital closures.
Health Care Financ R, 17 (1995), pp. 15-37
[47.]
Oliveira E, Travassos C, Carvalho M. Acesso à internação hospitalar nos municípios brasileiros em 2000: territórios do Sistema Único de Saúde. [Internet]. Cadernos de Saúde Pública. 2004; 20 [consultado 10 Dec 2007]. Disponível em: http://www.scielo.br/scielo.php?pid=S0102-311X20040008000 23≻ript=sci_arttext.
[48.]
V. Shavers, S. Shankar, A.J. Alberg.
Perceived access to health care and its influence on the prevalence of behavioural risks among urban African Americans.
J Natl Med Assoc, 94 (2002), pp. 952-962
Copyright © 2011. Sociedade Portuguesa de Cardiologia
Article options
Tools
es en pt

¿Es usted profesional sanitario apto para prescribir o dispensar medicamentos?

Are you a health professional able to prescribe or dispense drugs?

Você é um profissional de saúde habilitado a prescrever ou dispensar medicamentos