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Inicio Revista Colombiana de Psiquiatría (English Edition) Telepsychiatry: a successful experience in Antioquia, Colombia
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Vol. 49. Issue 4.
Pages 239-245 (October - December 2020)
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Vol. 49. Issue 4.
Pages 239-245 (October - December 2020)
Original article
DOI: 10.1016/j.rcpeng.2019.06.002
Telepsychiatry: a successful experience in Antioquia, Colombia
Telepsiquiatría: una experiencia exitosa en Antioquia, Colombia
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Diana Cristina Martínez Péreza,
Corresponding author
dcristi2206@gmail.com

Corresponding author.
, Ángela María Agudelo Garcíab, Rommel Andrade Carrillob, Juan Fernando García Canoa, Sandra Milena Porras Catañoa
a Living Lab, Universidad de Antioquia, Medellín, Colombia
b Facultad de Medicina, Universidad de Antioquia, Medellín, Colombia
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Tables (4)
Table 1. Sociodemographic and clinical variables of the patients seen by telepsychiatry.
Table 2. Sociodemographic characterisation of the patients surveyed on the experience.
Table 3. Patient survey results.
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Abstract
Objective

To describe the experience of physicians and patients in the Telepsychiatry programme at the University of Antioquia's Faculty of Medicine in the first 12 months after its implementation in eight towns across Antioquia.

Methodology

A descriptive study involving the evaluation of 111 patients during the programme's first year. An instrument was designed to evaluate patients' satisfaction and the Technology Acceptance Model (TAM) was used to evaluate the health professionals' satisfaction.

Results

111 patients were seen on 340 occasions. 70 out of the 111 patients (63.1%) were seen by Telepsychiatry at least twice in the first year of implementation. A sample of 38 patients (34%) was used to evaluate their experience, of which 94.7% said their problem had been solved and 100% were highly satisfied. Nine health professionals took part in the programme, who agreed that the technology was useful and easy to use. They also stated that they wanted to continue using it.

Conclusion

Health systems across the globe have failed to provide an adequate response to the mental health burden. Therefore, strategies such as telepsychiatry are considered an ideal treatment modality to give patients living in remote locations the specialised attention that they need.

Keywords:
Synchronic telepsychiatry
Experience
Satisfaction
Colombia
Resumen
Objetivo

Describir la experiencia que han tenido los médicos y pacientes del programa de Telepsiquiatría de la Facultad de Medicina de la Universidad de Antioquia en los primeros 12 meses de su implementación en 8 municipios del departamento.

Métodos

Estudio descriptivo, que incluyó a 111 pacientes atendidos durante el primer año. Se diseñó un instrumento para evaluar la satisfacción de los pacientes y se empleó el instrumento de aceptación de tecnología para evaluar la de los profesionales de la salud.

Resultados

Se realizaron 340 atenciones durante ese periodo a 111 pacientes; 70 (63,1%) de ellos recibieron al menos 2 atenciones por telepsiquiatría en el primer año. Se evaluó la experiencia en una muestra de 38 pacientes (34%), quienes manifestaron la resolución del problema (94,7%) y una satisfacción alta (100%). En el programa participaron 9 profesionales de la salud, que estuvieron de acuerdo en que la tecnología es útil y fácil de usar y tienen la intención de seguir usándola.

Conclusiones

Los sistemas de salud de todo el mundo no han dado una respuesta adecuada a la carga de trastornos mentales; por esto, estrategias como la telepsiquiatría se consideran una modalidad de atención ideal para personas que viven en lugares remotos y tienen dificultad de acceso a los servicios de salud especializados, con adecuada aceptación.

Palabras clave:
Telepsiquiatría sincrónica
Experiencia
Satisfacción
Colombia

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