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Establishing customer loyalty in the era of national health insurance (a phenomenology study)
Harjantia,
Corresponding author
, Tita Hariyantib, A. Zani Pitoyoc
a Nusantara Inpatients Clinic, Indonesia
b Masters of Hospital Management Study Program Medical Faculty of Universitas Brawijaya Malang, Indonesia
c Poltekkes Kemenkes of Malang, Indonesia
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ISSN: 11308621
Original language: English
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