Original article
Impact of COVID-19 prevention measures on health service quality, perceived value and user satisfaction. A structural equation modelling (SEM) approach
Impacto de las medidas COVID-19 en la calidad del servicio sanitario, el valor percibido y la satisfacción del usuario. Un enfoque basado en modelos de ecuaciones estructurales (SEM)
Diego Gómez-Carmonaa,c,
, Alberto Paramiob,c, Serafín Cruces-Montesb,c, Pedro P. Marín-Dueñasa,c
Corresponding author
a Department of Marketing and Communication, Faculty of Social Sciences, University of Cadiz, 11405 Jerez de la Frontera, Spain
b Department of Psychology, Faculty of Education Sciences, University of Cádiz, 11519 Puerto Real, Spain
c Instituto de Desarrollo Social y Sostenible (INDESS), University of Cadiz, 11405 Jerez de la Frontera, Spain
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