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Vol. 40. Issue 2.
Pages 88-95 (March 2016)
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Vol. 40. Issue 2.
Pages 88-95 (March 2016)
Original article
Perception and satisfaction with the information received during the medical care process in patients with prostate cancer
Percepción y satisfacción respecto a la información recibida en el proceso de atención médica en pacientes con cáncer de próstata
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6
B. Miñana-Lópeza,
Corresponding author
bernardino.minana@me.com

Corresponding author.
, M.A. Cánovas-Tomásb, A. Cantalapiedra-Escolarc
a Servicio de Urología, Hospital Morales Meseguer, Cátedra de Urología, UCAM, Universidad Católica San Antonio, Murcia, Spain
b Servicio de Urología, Hospital Morales Meseguer, Murcia, Spain
c Departamento Médico, Astellas Pharma, S.A., Madrid, Spain
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Figures (2)
Tables (4)
Table 1. Characteristics of the specialists and information referred in the diagnosis.
Table 2. Sociodemographic and clinical characteristics of patients in the diagnosis.
Table 3. Information received by the patient in the process of medical care.
Table 4. Major associations between patient satisfaction and sociodemographic and clinical characteristics of patients and specialists.
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Abstract
Objectives

To assess the perception and degree of satisfaction of Spanish patients with prostate cancer (PC) concerning the information received during the medical care process.

Materials and methods

We analyzed information on the perception of the medical care process of 591 patients with PC who attended a consultation. We also studied their degree of participation in decision making and the association between perceived satisfaction and the demographic and clinical variables, both of patients and specialists.

Results

Some 90.2% of the patients stated that they had received, mainly from the urologist, an appropriate amount of information about the disease. More than 80% of the patients were satisfied with the information received at the time of diagnosis. Some 70.3% of the patients stated that they better accepted the disease thanks to the information provided, and 60.5% believed that they had a better ability to resolve problems. Some 90.4% of the patients considered that the time provided by the specialist was appropriate. Some 62.5% of the patients participated in making decisions about their disease and treatment. Age (both of the patient and specialist), the extent of the disease, the time dedicated by the specialist and the type of center were factors that had a significant association (p<.05) with the satisfaction achieved.

Conclusions

The perception and degree of satisfaction that Spanish patients with PC have of the information received during the medical care process is good and is paralleled by a high degree of active participation in the therapeutic decision making process.

Keywords:
Prostate cancer
Perception
Satisfaction
Medical care process
Resumen
Objetivos

Evaluar la percepción y grado de satisfacción de los pacientes españoles con cáncer de próstata (CaP) respecto a la información recibida durante el proceso de atención.

Materiales y métodos

Analizamos la información referente a la percepción sobre su proceso de atención en 591 pacientes con CaP que acudieron a consulta. Además, se estudió su grado de participación en la toma de decisiones, así como la asociación entre la satisfacción percibida con las variables sociodemográficas y clínicas, tanto de pacientes como de especialistas.

Resultados

El 90,2% de los pacientes afirmó obtener, principalmente del urólogo, una apropiada cantidad de información sobre la enfermedad. Más del 80% se mostró satisfecho con la información recibida en el momento del diagnóstico. El 70,3% afirmó aceptar mejor la enfermedad gracias a la información recibida, y el 60,5% consideró tener mejor capacidad de resolución de problemas. El 90,4% consideró que el tiempo dedicado por el especialista fue el adecuado. El 62,5% participó en la toma de decisiones sobre su enfermedad y tratamiento. La edad (tanto del paciente como del especialista), el grado de extensión de la enfermedad, el tiempo dedicado por el especialista y el tipo de centro fueron los factores que presentaron una asociación significativa (p<0,05) con la satisfacción obtenida.

Conclusiones

La percepción y grado de satisfacción que los pacientes españoles con CaP tienen de la información recibida en el proceso de atención es buena, y es paralela a un alto grado de participación activa en la toma de decisiones terapéuticas.

Palabras clave:
Cáncer de próstata
Percepción
Satisfacción
Proceso de atención

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